Cisco Bug: CSCsz20178 - Mailbox logons fail in Windows 2008 based domain
Apr 13, 2017
- Cisco Unity Servers
Known Affected Releases
Symptom: When calling in to check messages, callers will here "Your messages are not available now". The following events are repeatedly logged in the Windows application event log: Event Type: Error Event Source: CiscoUnity_MALEx Event Category: Error Event ID: 30003 Date: 4/20/2009 Time: 4:22:38 PM User: N/A Computer: (Unity Server Name) Description: An attempt to access the Primary Exchange Mailbox Store by CsBMsgConnector via MAPI has failed. The MAPI subsystem return the following error: The information store could not be opened.. Event Type: Error Event Source: CiscoUnity_MALEx Event Category: Error Event ID: 30012 Date: 4/20/2009 Time: 4:22:38 PM User: N/A Computer: (Unity Server Name) Description: An occurred which prevents successful Exchange access by CsBMsgConnector via MAPI. This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem. Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem. Event Type: Error Event Source: CiscoUnity_Doh Event Category: Error Event ID: 32013 Date: 4/20/2009 Time: 4:22:38 PM User: N/A Computer: (Unity Server Name) Description: Doh logon failed due to messaging component logon error: 8004052eH Conditions: The symptoms listed in this defect may be caused by various conditions. This specific issue occurs only on Cisco Unity for Exchange when the Cisco Unity servers MAPI profile is configured to use use a Windows 2008 Global Catalog server. To determine which Global Catalog server your Cisco Unity servers MAPI profile is configured to use perform the following: 1. Go to the Start menu and choose Run. 2. Type regedit.exe and click OK. 3. Expand the HKEY_CURRENT_USER registry hive to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles 4. Expand the Unity System Profile key 5. Click on the key that begins with dca 6. In the right pane there will be a string value that lists the name of the Global Catalog server currently being used my MAPI. If you have determined that a Windows 2008 GC server is being used, refer to the MS KB article referenced in the workaround section of this defect to enable logging on the Global Catalog server and determine if your issue is caused by limited NSPI sessions.
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