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Cisco Bug: CSCsz20178 - Mailbox logons fail in Windows 2008 based domain

Last Modified

Apr 13, 2017

Products (1)

  • Cisco Unity Servers

Known Affected Releases

8.0(0.170)

Description (partial)

Symptom:
When calling in to check messages, callers will here "Your messages are not available now".

The following events are repeatedly logged in the Windows application event log:

Event Type:	Error
Event Source:	CiscoUnity_MALEx
Event Category:	Error 
Event ID:	30003
Date:		4/20/2009
Time:		4:22:38 PM
User:		N/A
Computer:	(Unity Server Name)
Description:
An attempt to access the Primary Exchange Mailbox Store by CsBMsgConnector via MAPI has failed.  The MAPI subsystem return the following error: The information store could not be opened.. 

Event Type:	Error
Event Source:	CiscoUnity_MALEx
Event Category:	Error 
Event ID:	30012
Date:		4/20/2009
Time:		4:22:38 PM
User:		N/A
Computer:	(Unity Server Name)
Description:
An occurred which prevents successful Exchange access by CsBMsgConnector via MAPI.
This is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.
Verify that the Unity services accounts are granted the correct permissions and that there are no issues with installation.  The SysCheck utility may assist in diagnosing the problem. 

Event Type:	Error
Event Source:	CiscoUnity_Doh
Event Category:	Error 
Event ID:	32013
Date:		4/20/2009
Time:		4:22:38 PM
User:		N/A
Computer:	(Unity Server Name)
Description:
Doh logon failed due to messaging component logon error: 8004052eH 

Conditions:
The symptoms listed in this defect may be caused by various conditions. This specific issue occurs only on Cisco Unity for Exchange when the Cisco Unity servers MAPI profile is configured to use use a Windows 2008 Global Catalog server.

To determine which Global Catalog server your Cisco Unity servers MAPI profile is configured to use perform the following:

1. Go to the Start menu and choose Run.

2. Type regedit.exe and click OK.

3. Expand the HKEY_CURRENT_USER registry hive to the following location:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

4. Expand the Unity System Profile key

5. Click on the key that begins with dca

6. In the right pane there will be a string value that lists the name of the Global Catalog server currently being used my MAPI.

If you have determined that a Windows 2008 GC server is being used, refer to the MS KB article referenced in the workaround section of this defect to enable logging on the Global Catalog server and determine if your issue is caused by limited NSPI sessions.

Related Community Discussions

Unity/Exchange 2010 loses connection to Global Catalog server/messages stored in Failed folder
We upgraded a customer to CU7.0(2)_ES41 to use Exchange 2010 as the partner server while having user mailboxes on Exchange 2007.  Every morning since then, we received an event log entry stating "The MAPI subsystem has indicated that the Global Catalog Server XXX which is used to resolve addresses for message submission cannot be reached, and that it has switched to using Global Catalog server XXX".  The interesting thing is that the GC XXX it is reporting is not a GC! After that happens, messages ...
Latest activity: Oct 21, 2011
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