Cisco Bug: CSCsz19514 - Agent Team Manager - Copy function not including Skills
Jun 27, 2016
- Cisco Unified Contact Center Management Portal
Known Affected Releases
Symptom: When the copy function of the agent team manager is used then the skill groups associated to the master agent are not copied to the newly created agent. This results in the user having to add these relationships manually. Condition: When copying an existing agent that has skill group memberships.
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Bug Details Include
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