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Cisco Bug: CSCsz19514 - Agent Team Manager - Copy function not including Skills

Last Modified

Jun 27, 2016

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

7.5(3)

Description (partial)

Symptom:

When the copy function of the agent team manager is used then the skill groups associated to the master agent are not copied to the newly created agent. This results in the user having to add these relationships manually. 

Condition:
When copying an existing agent that has skill group memberships.
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