Cisco Bug: CSCsz19507 - child to child conference, after disconnect no wrap can be filed
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent cannot enter wrapup data after conference Conditions: Parent/Child deployment, with Gateway PG connecting to multiple IPCC child PGs. Agent1 receiving inbound call on one child and making a consult call to Agent2 on second child PG and then conference. After conference, Agent1 on first child drops out. Agent2 on the second cannot enter wrapup data.
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