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Cisco Bug: CSCsz19507 - child to child conference, after disconnect no wrap can be filed

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(7)

Description (partial)

Symptom:
Agent cannot enter wrapup data after conference

Conditions:
Parent/Child deployment, with Gateway PG connecting to multiple IPCC child PGs.
Agent1 receiving inbound call on one child and making a consult call to Agent2  on second child PG and then conference. After conference,  Agent1 on first child drops out. Agent2 on the second cannot enter wrapup data.
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