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Cisco Bug: CSCsz18379 - MRPIM should reject duplicate NewTask request from CIM

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(4)

Description (partial)

Symptom:
ICM routes duplicate task to the agent

Conditions:
ICM 7.x with CIM 4.x, with CIM sending duplicate NewTask request to ICM.
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