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Cisco Bug: CSCsz16482 - ARS PG Agent stuck on hold state at the end of a consult transfer

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(5)

Description (partial)

Symptom:
During  the end of the process of a warm transfer, the agent becomes stuck in hold state. The OneCall Softphone (pendant to the Cisco Agent Desktop) stays in Hold state. The agent isn't able to work again with the softphone.

Conditions:
ICM with ARS PG
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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