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Cisco Bug: CSCsz16470 - ARS PG Agent stuck on hold state while transfering a call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

During the process of transferring a call, the agent stuck in hold state. The OneCall Softphone (pendant to the Cisco Agent Desktop) stays in Hold state. The agent isn't able to work again with the softphone.

ARS GW for Aastra
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