Guest

Preview Tool

Cisco Bug: CSCsz16470 - ARS PG Agent stuck on hold state while transfering a call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(5)

Description (partial)

Symptom:
During the process of transferring a call, the agent stuck in hold state. The OneCall Softphone (pendant to the Cisco Agent Desktop) stays in Hold state. The agent isn't able to work again with the softphone.

Conditions:
ARS GW for Aastra
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.