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Cisco Bug: CSCsz14364 - Enterprise server purges data for long calls after an hour

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

Enterprise date doesn't show up for agents
Was put in to make sure don't keep call data around forever in the event we missed the call termination events.

However, 1 hour is too short for some customers with long queue times.
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