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Cisco Bug: CSCsz14364 - Enterprise server purges data for long calls after an hour

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.5(1)

Description (partial)

Symptom:
Enterprise date doesn't show up for agents
Conditions:
Was put in to make sure don't keep call data around forever in the event we missed the call termination events.

However, 1 hour is too short for some customers with long queue times.
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