Cisco Bug: CSCsz14364 - Enterprise server purges data for long calls after an hour
Dec 29, 2016
- Cisco Agent Desktop
Known Affected Releases
Symptom: Enterprise date doesn't show up for agents Conditions: Was put in to make sure don't keep call data around forever in the event we missed the call termination events. However, 1 hour is too short for some customers with long queue times.
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