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Cisco Bug: CSCsz14358 - Handling Undefined DNs in ICM and Playing CVP prompts

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Call routing fails when trying to route calls through a Send_To_Vru node using a default CallType.

when call lands on a dialed number which is not configured in ICM, the script corresponding to the default call type is selected to play some prompts via CVP., but call routing fails at the SendToVRU Node.
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