Cisco Bug: CSCsz14358 - Handling Undefined DNs in ICM and Playing CVP prompts
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Call routing fails when trying to route calls through a Send_To_Vru node using a default CallType. Conditions: when call lands on a dialed number which is not configured in ICM, the script corresponding to the default call type is selected to play some prompts via CVP., but call routing fails at the SendToVRU Node.
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Bug Details Include
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