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Cisco Bug: CSCsz10172 - WorkTime Off Between Parent and Child

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

TCDs on a Gateway PG (Parent) shows worktime as 1 second while TCDs on child PG shows 0 seconds worktime.

Parent/Child deployment with Gateway PG connecting to IPCC. Same would be observed in a System PG as well. Agents on child do not have wrap-up configured.
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