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Cisco Bug: CSCsz09439 - CSM IPS signature download error due to Digital Certificate TrustManager

Last Modified

Nov 10, 2016

Products (1)

  • Cisco Security Manager

Known Affected Releases


Description (partial)


Cisco CSM signature download error. The error message is 

"Auto download log:
  Trying to get vaialable files on server ......
  Unable to communicate with locator service to retrieve available files."


The issue is because the Digital Certificate for issued by "Akamai Technologies Inc" who is the CA, is not in sync with CiscoWorks TrustManager implementation.

The issue has been observed with CSM 3.2.2 sp1 clean install. It is also seen with CSM 3.2.1

The user is able to login and download signatures from the same machine
with a web browser or a stand alone java application.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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