Preview Tool

Cisco Bug: CSCsz07510 - No RTP from CMM xcoder when retrieving a CVP/IPCC call from hold

Last Modified

Jan 29, 2017

Products (1)

  • Cisco Catalyst 6000 Series Switches

Known Affected Releases

12 4

Description (partial)

 Caller (IPC @ G729) ===> CCM ==> GK ==> CVP ==> mobile Agent on 7940 @ G711
 Dead air when a held called is retrieved
 Caller (IPC @ G729) ===> CCM ==> GK ==> CVP ==> mobile Agent on 7940 @ G711
 Call flow:
 1. caller dial aa-aaaa000
 2. CCM send that to CTI Port on ccccccc000 (toward ICM)
 3. ICM return the call and change the called number to CVP label 
 4. CCM send the call to GK Trunk
 5. GK trunk send the call to CVP
 6. CVP direct the call to VXML GW as eeee0xxxxxxxx (thru GK)
 7. caller hear prompt ....bla.bla.
 8. caller press 2
 9. caller get send to agent via CallManager to mobile agent fffff* or ggggg* 
(via GK)
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.