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Cisco Bug: CSCsz07027 - CUPC fails to login with new LDAP user

Last Modified

Feb 22, 2010

Products (1)

  • Cisco Unified Personal Communicator

Known Affected Releases


Description (partial)


CUPC fails to login with new LDAP user


When creating new CUPC user we used to follow these steps till CUCM

1.Create user in LDAP
2.Synchronize LDAP with CUCM
3.Define user password in CUCM
4.Synchronize CUCM and CUP
5.Login CUPC

CUCM functionality has changed, so now we are not able to modify user's password once we import that user from LDAP.
We assumed user's password is imported from LDAP, and we verified that fact by logging to CUCM's User Options Page with the password that was defined in LDAP.

Now the problem is that CUPC/ CUP doesn't follow this new setting, so the new users created and imported in CUCM can't login to CUPC.
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