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Cisco Bug: CSCsz05957 - BARS backup fails with java out of memory

Last Modified

Dec 18, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1

Description (partial)

Symptom:
A BARS backup would fail some time (Ex: 2+ hours) after being initiated. This will effect both manual and scheduled backups. No apparent error messages are displayed to the end-user.

MCVD logs show the following:
%MCVD-AC_SPANLINK-7-UNK:BarsCLI did not complete, timer expired.
%MCVD-ARCHIVE_MGR-2-EXCEPTION:com.cisco.archive.impl.ArchiveFailureException: Unable to contact Call Manager. Please make sure that the Call Manager is running and connected to the network

To confirm this bug, run the following on the primary CRS server:
- Open a command prompt (Start > Run > cmd)
- Change directory (cd) to C:\Program Files\Cisco\Desktop\bin
- Run the command BarsCli -bl -od="C:/testing" (The directory after -od= is unimportant and can be any directory)
- After the above command executes, the below exception will be displayed

Exception in thread "main" java.lang.OutOfMemoryError: Java heap space
        at java.util.Arrays.copyOfRange(Arrays.java:3209)
        at java.lang.String.<init>(String.java:216)
        at java.lang.StringBuffer.toString(StringBuffer.java:585)
        at java.io.StringWriter.toString(StringWriter.java:193)
        at org.jdom.output.XMLOutputter.outputString(XMLOutputter.java:544)
        at com.spanlink.BandR.bars.LdapBars.xmlWrite(LdapBars.java:143)
        at com.spanlink.BandR.bars.LdapCadBars.writeBackup(LdapCadBars.java:149)
        at com.spanlink.BandR.bars.BarsImpl.backup(BarsImpl.java:34)
        at com.spanlink.BandR.barsCLI.BarsCLI.backupComponents(BarsCLI.java:309)
        at com.spanlink.BandR.barsCLI.BarsCLI.main(BarsCLI.java:238)

Conditions:
UCCX 7.0(1) - 7.0(1)SR5
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