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Cisco Bug: CSCsz02135 - Cannot get the Caller ID for external calls using JTAPI

Last Modified

Apr 03, 2018

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

3.0.0

Description (partial)

Symptom:
When an external caller calls the desk phone of a CUMA user (where 
desk phone is the phone monitored by CUMA), then CUMA cannot get the
caller id of the caller using JTAPI. Hence the received call log
generated by CUMA may not contain the name of the caller.
Conditions:
This is seen when a CUMA user receives a call on his/her desk phone
from an external caller.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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