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Cisco Bug: CSCsz01601 - Long silent delay before signin in UC 2 if external server unreachable

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)


After pressing the Message button, Unity Connection connects to dead air / silence.  If the caller remains on the line, after 6 minutes, the port will either hang up or finally play "Enter your password."


An external service account is defined for this user, such as for Meetingplace Express.  May also happen if TTS or speech recognition is enabled.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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