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Cisco Bug: CSCsy96679 - WebPub:Master show Failed when still running

Last Modified

Feb 22, 2014

Products (3)

  • Cisco Unified MeetingPlace
  • Cisco Security Agent for Cisco Unified MeetingPlace
  • Cisco Unified MeetingPlace Web Conferencing

Known Affected Releases


Description (partial)


After the MPVideoSvc service fails on MPWeb, the MPWeb MasterSvc will recover it successfully showing:
Tue Apr 07 17:27:45 2009  MasterSvc  (0x03B4) Warning: Detected MPVidSvc service stopped (1067,0)
Tue Apr 07 17:27:45 2009  MasterSvc  (0x03B4) Information: MPVidSvc service start pending
Tue Apr 07 17:27:45 2009  MPVidSvc   MPVideo 17:27:45-> CServiceModule::ServiceMain() STATUS : MP Video Service Started. 

After this, when you run the command "gwstatus" on the audio server, you will see 

  Unit 16 WebPub:DataSvc   v6.0.517.1     Ok                  04/07/09 17:39:03
  Unit 16 WebPub:MPAgent   v6.0.517.1     Ok                  04/07/09 17:38:35
  Unit 16 WebPub:Audio     v6.0.517.0     Ok                  04/07/09 17:38:31
  Unit 16 MPVideo          v5.4.206.0     Ok                  04/07/09 17:39:07
  Unit 16 WebPub:Master    v6.0.517.1     Failed              04/07/09 17:39:31

This service still continues to function normally on MPWeb and does not stop. In services.mcs, the service will still show as "Started" and Task Manager will show MasterSvc.exe is still running. The service will still recover other web services 


MasterSvc  recovers MPVideoSvc
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