Preview Tool

Cisco Bug: CSCsy94046 - Ping failure observed after over-weekend traffic and CM reset

Last Modified

Feb 05, 2017

Products (1)

  • Cisco uBR10000 Series Universal Broadband Routers

Known Affected Releases


Description (partial)

Wideband Cable Modems are w-online but cannot be pinged.
DOCSIS pings to CMs can be done successfully.
This might result in loss of IP connectivity for the modems.
1000 pings to the modem recovers the modem.

This problem has been observed in BC3. It could also happen in other releases
like Amazon or cobra_cable since the fix does not exist in those branches either.

When the CMTS has been running for a long time, it uses a previously-used DSID for a CM. 
This may result in using a non-zero value as a packet sequence number in the DS EHDR of the first packet.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.