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Cisco Bug: CSCsy89673 - Extensions: Deletion fails with an exception when callpark is configured

Last Modified

Nov 14, 2016

Products (1)

  • Cisco Configuration Professional

Known Affected Releases

1.3 1.4

Description (partial)

Symptom:
An exception occurs while deleting an extension when Call park slot is configured to send Reminder, Call back to the extension etc.
The extension would have been deleted on the router.
After the exception occurs, the user will not be able to delete the "user" from the usersetting screen (which has the extn associated with the user and the phone).


Conditions:

1. Launch CCP and create an extn 2000
2. Create phones and create user "test1". Associate the extn 2000 to phone1 button 1
3. Configure call park and slect the extn 2000(test1) to set the reminder and call back to the extn etc.
4. Launch Extension screen and click delete on extension 2000.
5.an exception is thrown
6. Now try to delet ethe user test1. An error occurs.
7. Relaunch the extension screen. click on delete extn 2000.
8. error message" configuration failed is displayed"
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