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Cisco Bug: CSCsy87952 - MOC RCC Plugin cannot switch when user logs into multiple EM profiles

Last Modified

Feb 22, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases


Description (partial)

While using MOC RCC to control multiple devices with EM enabled, MOC RCC cannont switch between the devices.
The following scenario will typically cause the problem:

1. Log into an IP phone through EM
2. Log into a CIPC device (or another IP phone) through EM
3. Log into MOC - select the first IP phone to  control - log out and back in - MOC will control succesfully control the IP phone
4. Select CIPC (or the other IP phone) for phone control - log out and back in - MOC will still control the first IP phone.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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