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Cisco Bug: CSCsy87952 - MOC RCC Plugin cannot switch when user logs into multiple EM profiles

Last Modified

Feb 22, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases

7.0(3)

Description (partial)

Symptom:
While using MOC RCC to control multiple devices with EM enabled, MOC RCC cannont switch between the devices.
Conditions:
The following scenario will typically cause the problem:

1. Log into an IP phone through EM
2. Log into a CIPC device (or another IP phone) through EM
3. Log into MOC - select the first IP phone to  control - log out and back in - MOC will control succesfully control the IP phone
4. Select CIPC (or the other IP phone) for phone control - log out and back in - MOC will still control the first IP phone.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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