Guest

Preview Tool

Cisco Bug: CSCsy83411 - Expansion servers for recording and monitoring are not supported in 5.0

Last Modified

Sep 06, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(1) 7.0(1)

Description (partial)

Symptom:
UCCX 5.0 Admin Guide on page 295.
http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf

UCCX 7.0 Admin Guide on page 295.
http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

"Caution!
You can deploy over Wide Area Network (WAN) expansion servers on which only the Monitoring component or on which only the Monitoring and Recording components are installed. All other servers in the cluster must be deployed on the same LAN."

Conditions:
None
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.