Cisco Bug: CSCsy82377 - CED not retained in TCD when Abandoned at VRU
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: CED value not retained in the Termination_Call_Detail table. Condition: System IPCC, Problem seen only for cals that are abandoned at the VRU. When calls get answered by an agent this problem is not seen.
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