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Cisco Bug: CSCsy82377 - CED not retained in TCD when Abandoned at VRU

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

CED value not retained in the Termination_Call_Detail table.

System IPCC,
Problem seen only for cals that are abandoned at the VRU. When calls get answered by an agent this problem is not seen.
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