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Cisco Bug: CSCsy80268 - CAD forced logout reason inconsistent with Webview documentation.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.0(0)SR4 7.1(5)ES 7.2(4) 7.5(1)

Description (partial)

Symptom:
'Cisco Desktop Administrator User Guide, Release 7.5' states Force logout is Reason Code 20002, while 'Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5' states Force logout is Reason Code 20003. Which is correct?

Conditions:
Reviewing 'Reporting Guide for Cisco Unified ICM Enterprise & Hosted, Release 7.5' and 'Cisco Desktop Administrator User Guide, Release 7.5' for CAD Force Agent Logout
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