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Cisco Bug: CSCsy80033 - CFD: duplicate rooms in Calendar dBase after CTS device type change

Last Modified

Feb 22, 2014

Products (1)

  • Cisco TelePresence Manager

Known Affected Releases


Description (partial)

After CTS device type change on CUCM, CTS-MAN scheduled meetings involving the 
telepresence rooms with those devices are showing up in duplicates on earlier 
scheduled meetings. 
CTS-MAN attempts scheduling those meetings as multipoint meetings, but then 
those meetings fail.
New meetings are scheduled with no problems.

CTS device change on CUCM not done according to recommended procedure. In this 
case, it was done by editing the old MAC by changing a digit or two, adding a 
new device profile with the CTS's MAC address, and not updating the App user. 
A few days afterwards, the CUCM App user was rechecked, and then on the CTS-
MAN a rediscover of room and resync of calendars was done.
CTS-MAN release 1.4 (279)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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