Cisco Bug: CSCsy76570 - PGAG doesn't properly realign Active to CC-B if CC-A is hung on shutdown
Mar 09, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: If one side of a duplex pair of ICM CallRouters is hung on shutdown, it's possible for a PG to remain 'Actively' connected to it, and not properly fail over to the other surviving CallRouter. This results in the PG not properly forwarding agent data, route requests & responses, etc. Conditions: Rare timing condition, triggered by a hardware fault on (ex.) CallRouterA: 1) Path to CC side B active after successful re-alignment 2) CC sideB reports poor response time 3) Path to CC sideB now idle 4) Attempt to re-align with CC sideA 5) sideA hangs on shutdown, and does not respond to Realign_Req 6) CC sideB reports good response time.
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Bug Details Include
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