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Cisco Bug: CSCsy75722 - ASDM Launcher fails to upgrade to later Launcher version

Last Modified

Nov 10, 2016

Products (1)

  • Cisco Adaptive Security Device Manager

Known Affected Releases

6.1(5.51) 6.2(0.121)

Description (partial)

Symptom:

An existing ASDM Launcher fails to upgrade to a later Launcher version. The "Install ASDM Launcher and Run ASDM" button on the ASDM HTML page is pressed and the resulting dm-launcher.msi file is either downloaded first and run or run directly. After clicking the Install button on the "Ready to Install the Program" screen in the Launcher installer wizard, the status bar does not progress and a Cisco ASDM-IDM Launcher Installer Information dialog appears with "The system cannot open the device or file specified," and Retry and Cancel buttons.  Pressing Retry does not help.

Conditions:

ASDM host machines running ASDM 6.1.5.51, which includes ASDM Launcher 1.5.30 attempting upgrade to ASDM-IDM Launcher 1.5.41 and earlier Launcher versions.  The ASDM host machines ran Windows XP in a more protected environment.
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