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Cisco Bug: CSCsg39816 - Existing Unity Subscriber Unable to Sign-in

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases

4.2(1)

Description (partial)

Symptom:

An existing Unity subscriber is unable to be validated and logged into Unity using the telephone user interface (TUI).

Conditions:

Unity server running software version 4.2(1). When an exisiting Unity subscriber attempts to log in using TUI, log-in will fail and the following error message will be recorded in the application log of event viewer:

CiscoUnity_PhraseServer,10002,Script Engine (CDE Script) --
Warning! 'CheckSignInCallerID' could not find export 'ValidateUserID_OnEntry' in
'ConvSub.DLL'.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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