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Cisco Bug: CSCsg37846 - CCA Agent says Failed to launch Update for Trend Micro

Last Modified

Feb 22, 2014

Products (1)

  • Cisco NAC Appliance (Clean Access)

Known Affected Releases


Description (partial)


Problem is seen when using CCA Agent to update Virus definitions
for Trend Micro.

When this behavior is seen, the patches do get updated, but CCA Agent still claims that it could not complete Trend Micro update and then asks you to do a manual update.

Please note that Agent is able to call the Trend client locally, which in turn is able to 
run the Autopccp.exe file on  the share drive located at \\<trendserverip\ofcscan\Autopccp.exe. This is why the patches do get downloaded.
So, this problem is not due to the file location not being shared or access to Trend server not being available in temp role.

The problem is due the fact that the underlying code used for Trend waits for 1 minute for the Trend client call to come back and let us know its complete. If the update takes longer than 1 minute, then the underlying code in CCA assumes that it was not successful, although it could be successful after say, 1 minute and 20 seconds for e.g.
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