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Cisco Bug: CSCsg36445 - wav file can't not be played if missing the optional Extra Format Size

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(1.17)

Description (partial)

Symptom:

CRS fails to play certain WAV files that appear to be
entirely valid as they play in Windows Sound Recorder and Windows Media Player.


Conditions:

CRS requires the 18 byte fmt chunk and fails to interpret the 16
byte chunk correctly.

Workaround

record wave file in an 18 bytes format with the ExtraParmSize field set
to 0.
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  • Status
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