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Cisco Bug: CSCsg34279 - Reports are inaccurate since a DNC record should be Closed upon retry

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

5.0.0 6.0(0) 7.0(0) 7.0(0)ES 7.1(4) 7.2(1) 7.5(1) 8.0(1)

Description (partial) 

<pre>
Symptom:
Numbers put on DoNotCall list when in a retry state are counted in the Total Available of the Camqry06 report.  They should not be.

Condition:
Numbers being added to DoNotCall list while already in progress in a campaign, waiting for retry.
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