Cisco Bug: CSCsg34279 - Reports are inaccurate since a DNC record should be Closed upon retry
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
5.0.0 6.0(0) 7.0(0) 7.0(0)ES 7.1(4) 7.2(1) 7.5(1) 8.0(1)
<pre> Symptom: Numbers put on DoNotCall list when in a retry state are counted in the Total Available of the Camqry06 report. They should not be. Condition: Numbers being added to DoNotCall list while already in progress in a campaign, waiting for retry.
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