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Cisco Bug: CSCsg32879 - Need to redesign the supervisor user relationship

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

6.0(0) 7.0(0) 7.1(1) 7.2(1) 7.5(1) 8.0(1)

Description (partial)


Need to ducument supervisor user relationship

When a supervisor is created, a user is also created.  The confusion lies in the fact that this user does not appear in the user list tool.  This should be documented in the online help for the agent explorer tool and the user list tool.  This should also be documented in the user guide.  When a supervisor is created a user is created.  If you then go to the user list tool and try to create a user, you get the error that the user already exists even though you don't see them in the user list tool.  This is as designed but is confusing to users.


agent explorer tool and the user list tool online help.
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