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Cisco Bug: CSCsg31942 - WrapUpData windowdoes not pop up for certain scenarios with NEC PIM

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

5.0(0)SR12

Description (partial)

Symptom:

When an agent uses the Reconnect button on geodcs cticlient control to reconnect to the original calling party after making an off-switch or on-switch consultative call using the Transfer control and the consulting party does not answer the call, the WrapUpData window does not pop up at the end of the original call. 

Conditions:
NEC PIM only.
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Bug Details Include

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  • Status
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