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Cisco Bug: CSCsg31871 - Agent stuck in Reserved, multiple Select Resource steps for one contact

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


Multiple agents intermittently stuck in reserved state


- Cisco Customer Response Solutions (CRS) version 4.0(3)
- A workflow script is used where multiple Select Resource steps are used
on the same contact.
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