Cisco Bug: CSCsg31871 - Agent stuck in Reserved, multiple Select Resource steps for one contact
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: Multiple agents intermittently stuck in reserved state Conditions: - Cisco Customer Response Solutions (CRS) version 4.0(3) - A workflow script is used where multiple Select Resource steps are used on the same contact.
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