Cisco Bug: CSCsg31367 - OPC asserts when caller is transferred to IP IVR by un-monitored device
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.0(0) 7.0(0)ES 7.1(1) 7.1(2) 7.1(3) 7.1(4) 7.2(1)
<pre> Symptom: OPC asserts when a caller is transferred to the IP-IVR by an un-monitored device. A typical scenario is an attendant console transferring a caller to an ICM routing point and queuing the call to an IP-IVR port. Conditions: This bug appears in System IPCC or System PG (Please refer to the Call Manager bug CSCsg12377 for more information).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases