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Cisco Bug: CSCsg31237 - Cannot edit the Call Control Group with 10 digit directory

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

4.0(4)

Description (partial)

Symptom:

Cannot edit an existing Call Control Group with a 10 digit directory number. For instance if you have a Call Group with a "Starting Directory Number" of 5000 when you try to edit the "Starting Directory Number" and change it to 6000, normally the old route ports get deleted and the new ones staring with 6000 get created.  However, when you change the "Starting Directory Number" to 1000000000, CRS only deletes the old route ports and does not create 1000000000 and beyond.

Please be advised that if you create a new Call Control Group, you are
capable of using 1000000000 as your "Starting Directory Number" but not 5000000000.

Conditions:

Normal
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