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Cisco Bug: CSCsg30706 - CIPC 2.0(2): A pop-up window for an incoming calls dose not disappear.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco IP Communicator

Known Affected Releases

2.0(2)

Description (partial)

None
Symptom:
A popup window which shows up in the lower left corner of the user's PC to 
indicate the the user that there is an incoming call to a DN number remains 
on the PC screen even after the user off-hook/on-hook the call.  (It should 
disappears itself when the user answer the call.)  It only happens when the
there are more than two IP Communicators which has the common shared line number
configured and two calls, one for the shared line, and the other for the other
line's number come in at the same time.

Conditions:

* Two IP Communicators (with 2.0(1) and 2.0(2) version) with a shared line 
  number and regular DN numbers configured.
* IP Phones (CP-7941GE, CP-7940G)
* CCM 4.1(3)ES65/ CCM 4.1(3)SR3
* Windows XP
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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