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Cisco Bug: CSCse03163 - Error Fetching Mailstore List Hr=0x8004010f

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases


Description (partial)


The following error message is displayed when attempting to add a subscriber to Unity 4.0.5:

Error fetching Mailstore list ( for server......)

hr=0x8004010F ( 0x8004010f)

Check that the AvDsGlobalCatalog is registered and running.


The AvDsGlobalCatalog service is running.

AvSaDbConn diagnostics enabled and returned the following:

ERROR: spGlobalDirectory-> ExecuteSqlStoreProce using sp_ExecuteSql 'SELECT Alias MailDatabase from Mailboxstore where Homeserver = 'Servername' failed: 8004010f in e: \views\cs_CU4.0.4.221\un_SA1\SA\Avsadbconn\AvSaDbSession.cpp at line 15549

The homeserver field in the SQL table MailboxStore is correctly populated
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